Shipping policy
SHIPPING POLICY
GROUND FREIGHT INCLUDED
Ground freight is included on all wall mount HVAC units purchased through this website, for delivery within the contiguous 48 United States. No separate shipping charge will be added at checkout for standard ground freight delivery.
Shipping outside the contiguous 48 states (including Alaska, Hawaii, and international destinations) is not currently supported. Contact us before ordering if you have a shipment destination outside the contiguous 48 states.
STOCK UNITS
All units are stock units, shipped as-is on a first come, first served basis. Because ship dates depend on stock availability and freight scheduling, we are unable to guarantee specific ship dates or delivery windows at the time of purchase. Estimated lead times, when available, will be communicated after your order is placed.
FREIGHT CARRIER AND DELIVERY
Units ship via ground freight carrier. Due to the size and weight of this equipment, deliveries are typically curbside or dock-to-dock rather than inside delivery, depending on the carrier and delivery address. Please ensure someone is available to receive and inspect the shipment, and that your delivery location can accommodate freight truck access.
INSPECTING YOUR SHIPMENT
Please inspect your unit carefully at the time of delivery, before signing for receipt. If you notice visible damage to the packaging or unit, note it on the delivery receipt and contact us immediately. Freight damage claims must be reported promptly and may require photos of the damage and packaging — see our Refund Policy for details on handling damaged or defective units.
IF YOUR SHIPMENT ARRIVES DAMAGED
Please do not refuse the freight. When freight is refused, it is not immediately returned to the manufacturer — it is rerouted to the closest freight terminal and held there until the manufacturer requests it be returned. This process alone can take 4-6 weeks just to get the damaged freight back to the distribution center. Instead, please follow these steps:
- Have the driver note on the Bill of Lading (BOL) that the product has damage, and accept the delivery.
- Unwrap and inspect the unit to see the extent of the damage. Take photos and email them to us at sales@eubankwallmounthvac.com.
- Contact us to report the damage. From there, there are a couple of options depending on the extent of the damage:
- For minor dents and scratches to the panels, replacement panels can typically be shipped for an easy repair — panels are straightforward to replace, and visual aids can be provided if needed. If you'd prefer not to replace the panels yourself, the unit can instead be picked up, brought back to the factory, and repaired. This process can take up to 3 weeks.
- For severe damage or any refrigerant system damage (damaged coils, compressors, broken lines, etc.), the unit will need to be picked up and brought back to the factory to be repaired to new condition. This process takes anywhere from 1-3 weeks once the unit is received back at the factory.
ORDER CHANGES
Because units are stock units sold as-is, orders cannot be modified or cancelled once submitted and confirmed. Please review your model number, specifications, and configuration carefully before placing your order.
QUESTIONS
For more information on our products, shipping, or freight logistics, visit www.eubankwallmounthvac.com, or contact us directly at sales@eubankwallmounthvac.com.
Eubank HVAC Wallmount
30 Gould St Suite R, Sheridan, WY 82801
(509) 379-7075